RQI Community Discussion Page Tour

December 2018

My roles: Strategist, Copywriter, Configuration

 
 
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Scenario

We updated the configuration of the RQI Community Discussions page, and we wanted to give members a brief tour of the enhancements and changes.


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Strategy

Using a tour module in the Personify Community platform, I created a three-step tour to point out the changes.


Results

In the first month after go-live, 30% of members who began the tour completed it. Another 20% made it to the third step but did not click the End Tour button.