I’m a writer and an editor with a fierce empathy for the user.
Right now, I’m a member of the SaaS client success team at Personify. As a Community Consultant, I help organizations build online community spaces and engage their constituents, volunteers, fundraisers, and other stakeholders in meaningful ways.
Before joining Personify, I accrued 15 years of combined experience in editorial, journalism, and higher education. Yep, transferable skills! Here are a few things I’ve learned to do well over the years:
Post-login copywriting and content strategy
Online community engagement
Point-of-use documentation/helper text
Goal setting and tracking KPIs
I’ve worked in Agile environments, in agency-style environments, in highly creative environments, out of a closet, behind a coffee bar counter—oh wait, I’m going too far back.